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Great Hall Currently, Casa Loma is able to provide the following areas of accessibility:

Multimedia audio guides are available in American Sign Language and Visual Description.
Persons with special needs pay regular admission; escort(s) is admitted for free.

Special need dogs are welcome in Casa Loma and Casa Loma Estate Gardens.

Casa Loma’s entrance is located at One Austin Terrace. The main door is wheelchair accessible when both front doors are open. The wheelchair ramp has a handrail.

Taxis and special needs vehicles may drop off visitors in the East Parking Lot.

The Box Office is located to your right in the front vestibule of Casa Loma.

A limited number of wheelchairs are available free of charge.

All exhibit rooms on the first, second and third floor are wheelchair accessible. The only exemption is The Servant’s Room located between the second and third floor.

There is one small heritage elevator in Casa Loma that is staff operated.

The basement, second and third floor of Casa Loma are accessible by elevator. The elevator is staff operated and only used for visitors who are unable to climb the stairs. Strollers are not permitted on the elevator. The 800-foot tunnel that leads to the Carriage Room, Potting Shed and Stables has stairs. The Scottish and Norman Towers have spiral staircases.

The lower garden terrace of Casa Loma is accessible by the East Garden gate. As well, the lower garden terrace is accessible from the Great Hall and the Library located on the main floor.

Accessible washrooms are located on the main floor.

Written transcripts of the audio guide and the Sir Henry Pellatt documentary (in English) are available upon request.

There are two wheelchair accessible parking spots located in the West Parking Lot.

Large print maps are available upon request.
Guest Feedback cards are available on the 2nd floor.
To view the AODA policy, please see the link below.